Service Catalog and Application Portfolio in one
Full-blown Service Library for Customer- and Resource Facing Services as well as enabling resources
In one of the fastest developing industries, the traditional concept of “product” has become obsolete. Today’s products are rather integrated and creative sets of services, which are created at the speed of light. Magyar Telekom assembles these from existing as well as new customer and resource facing encapsulated services. The company needed a service library to consciously manage this hierarchy and to develop new solutions that are built from these units.
The SAMU tool has provided a flexible yet structured repository of all existing and planned services. Services are further broken down into logical and physical resources. New business demands are satisfied and products created by combining these services. The service library is open to colleagues, and also serves as a communications directory of available resources within the company.
UPDATE: SAMU has been integrated with Magyar Telekom’s HP Service Manager application in order to supply a unified service information platform for IT operations. From now on operations people can also visualize service trees with a click of a button. Read more.
Customer & Resource Facing Service Specifications
Service Architecture Designs
True SOA, faster product delivery
Common enterprise service library
Services are catalogued, classified and are handled within their enterprise architectural context. This knowledge base is shared and built upon by the entire company.
Service orientation is not a dream anymore – new products are brought to market a lot faster by creating IT solutions from available services.
Planning happens jointly and immediately in a structured manner – the scope and purpose of developments becomes clear to everyone.
Major challenge ahead?
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